Frequently asked questions

CollabJourneys is an online platform that brings travelers together for group tours worldwide. We offer carefully curated tours organized by professional tour operators, focusing on unique experiences and shared adventures.

We accept major credit and debit cards, as well as other popular payment methods. All transactions are protected with modern encryption technology to ensure the security of your data.

Refund policies vary depending on the tour and are outlined in each tour’s description. In cases where the tour is canceled by the organizer, we guarantee a full refund. For more details, please contact our support team.

For international tours, you’ll need a valid passport and, in some cases, a visa. Each tour’s description will provide specific information about required documents. We recommend reviewing these requirements in advance and contacting support if you need assistance.

Included services vary depending on the tour and are detailed in each itinerary. Generally, the price includes accommodation, some meals, excursions, and transfers. Additional expenses, such as flights, personal expenses, and insurance, may not be included unless otherwise specified.

To become a tour organizer on our platform, join Collaborative Journeys Club as a tour organizer. This will allow you to focus on group dynamics while we handle the administrative tasks. For each tour participant, you’ll earn bonus points equivalent to 5% of the tour cost, which can be applied toward future trips. When you gather a group of 10 or more participants, you’ll receive free participation in the tour itself. Please note that transportation costs to the tour destination are not covered and must be paid separately by both participants and organizers.

Participation in the Collaborative Journeys Club offers tour organizers the opportunity to focus on managing their group while we handle the rest. Organizers earn bonus points (equivalent to 5% of the tour cost for each participant), which can be redeemed for future trips. If you gather a group of 10 or more participants, you’ll receive free participation in the tour. Please note, however, that transportation expenses to reach the tour location are not covered and must be paid by both participants and organizers.

After completing a tour, you will receive an invitation to leave a review on our website. Your feedback will help other travelers make informed decisions and contribute to improving our services.

To book a tour, simply select the trip you’re interested in, review the detailed itinerary and available dates, and follow the booking instructions by filling in the necessary information and completing the payment through our secure payment system.

The cancellation policy depends on the specific tour and is detailed in each tour’s description. We recommend reviewing the cancellation terms carefully before booking. If you have questions, our support team is here to help.

You can reach our support team via the contact form on the website, by email at help@collabjourneys.com, or by phone as listed in the “Contact” section. We strive to respond to all inquiries as quickly as possible.

After successful booking, you’ll receive a confirmation email with your tour details and payment receipt. If you don’t receive confirmation within 24 hours, please reach out to our support team.

Group sizes vary depending on the tour, but typically range from 10 to 20 people. We aim to maintain an optimal group size to ensure a comfortable and personalized experience for each participant.

For partners: By collaborating with Collaborative Journeys Club, you’ll gain access to a large audience, a guaranteed minimum of 10 clients per tour, and a streamlined process for listing and managing tours. For affiliates: Join our affiliate program and earn by attracting group organizers to our platform. You’ll receive a commission for every booking made through your referral, allowing you to help others travel more easily.

After successful booking, you’ll receive a confirmation email with your tour details and payment receipt. If you don’t receive confirmation within 24 hours, please reach out to our support team.

We place great importance on the security of your personal information. All provided data is used exclusively for organizing tours and will not be shared with third parties without your consent. We use modern technology to ensure the protection of your information.

Yes, CollabJourneys offers various promotions and discounts throughout the year. Additionally, by joining Collaborative Journeys Club, you can earn bonus points for each tour participant you bring. These points can be applied toward future trips, effectively giving you a discount on your next adventure. To stay updated on the latest offers, subscribe to our newsletter or follow us on social media.

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