1. Introduction:
CollabJourneys is committed to fostering a fair and efficient environment for the resolution of disputes that may arise between travelers and partners using our platform. This Dispute Resolution Policy outlines the process by which disputes will be addressed and resolved.

2. Definition of a Dispute:
A dispute is defined as a significant disagreement or conflict that arises between a traveler and a partner concerning the terms, conditions, services, or any other aspect of a group tour booked through CollabJourneys.

3. Informal Resolution:
3.1. In the event of a dispute, both the traveler and the partner are encouraged to communicate openly with each other to try and resolve the issue informally.
3.2. If direct communication does not lead to a resolution, the parties can consider seeking assistance from CollabJourneys customer support team to mediate and facilitate communication.

4. Formal Dispute Resolution Process:
4.1. If informal resolution attempts are unsuccessful, either the traveler or the partner may initiate the formal dispute resolution process by notifying CollabJourneys' customer support.
4.2. The disputing party must provide a detailed description of the dispute, including relevant evidence such as booking details, communication history, and any other pertinent information.

5. CollabJourneys' Role:
5.1. CollabJourneys will act as a neutral third party to facilitate the resolution process. We will review the information provided by both parties and attempt to mediate a satisfactory resolution.
5.2. CollabJourneys' customer support team will engage with both the traveler and the partner to understand their perspectives and identify potential solutions.

6. Mediation:
6.1. If mediation is deemed necessary, CollabJourneys may arrange a facilitated discussion between the parties to find a mutually acceptable solution.
6.2. The mediator will help the parties communicate effectively, explore potential solutions, and work towards a resolution.

7. Binding Arbitration:
7.1. If the dispute remains unresolved after mediation or if either party requests arbitration, CollabJourneys may initiate binding arbitration as per the applicable laws.
7.2. Arbitration proceedings will be conducted by a neutral third-party arbitrator selected by CollabJourneys.
7.3. The arbitrator's decision will be final and binding on both the traveler and the partner.

8. Legal Recourse:
8.1. If either party is dissatisfied with the outcome of arbitration, they retain the right to seek legal remedies through the appropriate legal channels.
9. Confidentiality:
9.1. All information shared during the dispute resolution process, including communication, evidence, and outcomes, will be treated with strict confidentiality.

10. Cooperation:
10.1. All parties involved in a dispute are expected to cooperate fully with CollabJourneys' dispute resolution process, including providing accurate and truthful information.

11. Changes to the Dispute Resolution Policy:
11.1. CollabJourneys reserves the right to modify or update this Dispute Resolution Policy at any time.
11.2. Users will be notified of significant changes to the policy, and the updated version will be made available on the CollabJourneys platform.

By using the CollabJourneys platform, users acknowledge their understanding of and agreement with the Dispute Resolution Policy outlined above. This policy ensures a fair and transparent process for resolving conflicts that may arise during the use of our services.