Privacy & Cookies Policy

Effective as of: January 2026

This Privacy & Cookies Policy explains how personal data is collected, used, stored, and protected when users access and use the CollabJourneys platform, and how cookies and similar technologies are used.

1. General Information

CollabJourneys operates an online platform that enables users to discover and book group tours offered by independent partners.

This Policy applies to all users of the platform worldwide, including visitors, registered users, travelers, partners, and organizers.

2. Personal Data We Collect

We may collect the following categories of personal data:

  • identification and contact information (such as name, email address, phone number);
  • account and profile information;
  • booking- and travel-related information;
  • communications and support requests;
  • marketing preferences;
  • technical and usage data (such as IP address, device type, browser, and interaction data).

Payment information: Payments are processed by third-party payment service providers. The platform does not store full payment card details.

3. Purposes of Data Processing

Personal data may be used for the following purposes:

  • operating and maintaining the platform;
  • processing bookings and payments;
  • facilitating communication between users and partners;
  • providing customer support;
  • sending service-related notifications;
  • sending marketing communications where permitted;
  • analyzing usage and improving platform functionality.

4. Legal Grounds for Processing

Personal data is processed in accordance with applicable data protection laws and on one or more of the following bases, where permitted:

  • performance of a contract or requested services;
  • compliance with legal obligations;
  • legitimate operational interests (such as security, fraud prevention, and service improvement);
  • user consent, where required (for example, marketing communications or non-essential cookies).

5. Marketing Communications

Marketing communications may be sent where permitted by applicable law.

Users may opt out of marketing messages at any time using the unsubscribe option or by contacting support.

6. Cookies and Similar Technologies

What are cookies?

Cookies are small text files placed on a user’s device when visiting a website. They help ensure proper functionality and improve user experience.

How cookies are used

The platform may use:

  • essential cookies required for basic functionality;
  • analytics cookies to understand how the platform is used;
  • marketing cookies to measure and optimize promotional activities.

Where required by law, non-essential cookies are used only after user consent.

Users can manage cookie preferences via browser settings or available cookie controls.

7. Data Sharing

Personal data may be shared only where necessary, including with:

  • independent partners, solely for the purpose of providing booked services;
  • payment service providers;
  • technical, hosting, analytics, and communication service providers;
  • authorities where required by law.

Personal data is not sold.

8. International Data Processing

Personal data may be processed in countries outside the user’s country of residence.

Appropriate safeguards are applied where required by applicable data protection laws.

9. Data Retention

Personal data is retained only for as long as necessary to:

  • provide services;
  • comply with legal obligations;
  • resolve disputes;
  • enforce platform agreements.

Retention periods depend on the nature and purpose of the data.

10. User Rights

Users may have certain rights regarding their personal data subject to applicable law, which may include the right to:

  • request access to personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion of personal data, subject to legal and contractual obligations;
  • request restriction or objection to certain processing activities;
  • withdraw consent where processing is based on consent.

Requests may require reasonable verification of identity.

11. Data Security

Reasonable technical and organizational measures are used to protect personal data.

However, no system can be guaranteed to be completely secure.

12. Third-Party Links

The platform may contain links to third-party websites.

This Policy does not apply to third-party sites or services.

13. Contact

For questions or requests related to privacy or personal data, users may contact:

Email: help@collabjourneys.com

14. Changes to This Policy

This Policy may be updated from time to time.

The most current version will always be available on the platform.

15. Acceptance

By using the platform, users acknowledge that they have read and understood this Privacy & Cookies Policy.